Privacy Policy

Registered office: ROLLO HOLDCO LIMITED, 1 Bartholomew Lane, London, England, EC2N 2AX
Registration number: 10919860
VAT registration: 438286075

The Queens Hotel is committed to protecting and respecting your privacy. This policy (together with our terms of use) sets out the basis on which any personal data we collect from you, or that you provide to us be processed. Please read the following carefully to understand our views and procedures.

For the purposes of the Data Protection Act 2018 and the UK GDPR, the data controller is New Station Street City Square, Leeds LS1 1PJ.

This privacy policy (the “Policy”) applies to personal data about guests, visitors, customers and suppliers as well as other individuals who may be registered in IT systems (such as booking systems), website, apps, loyalty programs or the equivalent or personal data that is transferred from travel agencies, other booking sites or similar.

How we collect your information?

We collect personal information directly from you or from other sources.

Information you provide: When you contact us, make a hotel reservation, share special requests, or interact with us on social media, we collect the information you provide. This may include sensitive data, such as allergy information. We also collect information automatically about your visit to our website which may include your IP addresses.

Information from other sources: We may receive your information from third parties, for example when someone books on your behalf, from business partners or affiliated companies, and from publicly available sources such as social media or online reviews.

We will provide you with relevant information about this processing where possible.

Overview of purpose, personal data and legal basis

Category	Personal Data	Purpose	Legal Basis
Information regarding guests and visitors	Contact information, demographic information, guest stay information, information about allergies, passport details, payment information, information relating to the reservation, guest assistance comments, conference room reservation and other additional services and facilities of the hotel, customer satisfaction surveys, personal data that you provide to us voluntarily (e.g. when making inquiries or complaints).	To provide you with the services and products that you have asked for (for example in relation to a reservation), in order to evaluate and improve our services or in order to fulfil our legal obligations (for example to register hotel guests).	Consent: in cases we have asked for that, and you have accepted it. Necessity for the performance of a contract: to which you are a party or to take steps at the request of you to entering a contract (e.g. reservation) Legal obligation Legitimate interests: e.g. in contacting our guests to ask them about their stay in our hotel. When processing is based on legitimate interest, we shall make a balance between our legitimate interests and your rights and interests.
Social media & e-mail	The personal data that you submit to us on any social media platform or by mail (e.g. name, e-mail address and telephone number).	To provide you with the services and products that you want, to manage and market our services and products and to communicate with you.	Consent; Necessity for the performance of a contract; legitimate interests.
Direct marketing	Name and e-mail address	We use your personal data to keep you informed about our services, events and promotions.	We have a legitimate interest in sending marketing communications to our existing customers regarding our own similar products and services (e.g. event invitations, promotions and special offers, …) including via social media. If you do not wish to receive our communications you can express your preference at the time we collect your personal information. In addition, if we process your personal data for marketing purposes, you have the right to opt-out from future marketing communications at any moment (for example, by clicking on the unsubscribe link in a marketing email you receive from us). If you are not a guest or a client, we may use your personal data to send you marketing information (e.g. event invitations, promotions and special offers, …) including via social media if you have given us your prior consent to do so. If you have consented to receive our marketing communications or digital newsletters, you may withdraw your consent your consent at any time.

As far as we know, we are not in contact or collect personal data from children under 13 without relevant permission from a parent or guardian. If you believe we have inadvertently collected such information, please contact us so we can promptly obtain parental consent or remove the information. 

Where processing is based on your consent you may withdraw your consent at any time without affecting processing carried out before withdrawal.

CCTV system

We use camera surveillance at Queens Hotel Leeds. It is of great importance that all camera surveillance takes place in accordance with the relevant legislation in effect from time to time. The camera images are processed based on the legitimate interest to secure and protect our hotel, our guests, visitors and employees. Queens Hotel Leeds has indicated the camera surveillance by means of a pictogram, and it has included information in a specific record. You can refer to our CCTV policy for further information.

Retention of your personal data

We will not save personal data longer than necessary taking into consideration the purpose of the relevant processing. The responsible manager shall ensure that any routines applicable to deletion of personal data are complied with (please note that certain laws require that certain types of information must be saved for specified periods of time). Camera images are kept for a period of in principle one month. 

Sharing your information

We may share your personal or anonymous data with trusted third parties, including:

service providers, vendors, contractors, and companies within our group,
partners supporting hotel operations, reservations, marketing, or IT services,
legal and professional advisors,
public authorities where required by law, and
advertising and analytics partners helping us improve our services and communications.

All third parties are required to keep your information confidential and use it only for the services they provide to us.

International data transfers

As a general rule, we do not transfer your personal data outside the UK. However, some of our service providers may process data outside the UK. In such cases, we ensure that appropriate safeguards are in place to protect your data, such as approved international transfer agreements or UK addendums. We also assess the level of data protection in relevant countries and apply additional measures where required under UK data protection law.

If you have any questions about international transfers or would like a copy of the relevant safeguards, you can contact the DPO at privacypandox@cranium.eu

Your rights

You have several rights regarding your personal data under UK GDPR:

Access– you can request a copy of the data we hold about you.
Correction– you can ask us to correct or complete inaccurate or incomplete data.
Erasure– you can request deletion of your data in certain cases.
Restriction– you can ask us to limit how we use your data in specific situations.
Data portability– you may request your data in a structured format and transfer it to another provider, where applicable.
Objection– you can object to processing based on legitimate interests or for direct marketing purposes

These rights are subject to certain legal conditions and limitations under applicable data protection laws. Moreover, some data may be necessary to provide our services (e.g. payment information) and therefore cannot always be deleted or restricted.

To exercise these rights, please contact the DPO at You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) : https://ico.org.uk/make-a-complaint/. However, in case of any questions or objects, we request you contact us first to enable us to resolve the issue. 

Update

This policy has been updated 07/05/2026.

We may amend or update this statement from time to time to reflect changes in our practices regarding the processing of your personal data or changes in applicable law. We will do so by posting the updated version on this website. We encourage you to regularly read our Privacy Statement.

Cookies

ABOUT COOKIES

As part of the new European Union privacy protection laws we are required to inform you when we use tracking features called 'cookies' on our website.

HOW WE USE COOKIES

"Cookies" are tiny, harmless text files sent to your computer or mobile when you visit a website.

Most websites use cookies, and in our case we use them to understand where visitors are coming from and how they use our website in order for us to constantly improve the website experience. We don't use cookies to track individuals or store sensitive information such as your name, address or credit card details.

Third parties (such as online reservations systems, Google and social media websites) that feature on this website may also use cookies to ensure their features and processes work properly. Please note we are not responsible for cookie usage on these websites and features.

Our website uses third party companies to deliver online services. Their websites may also use cookies to ensure their features and processes work properly. Please note we are not responsible for cookie usage on these websites and features.

Current third parties are:

Reservations systems: https://www.protel.net/
Google mapping http://maps.google.co.uk

Social media:
Facebook: www.facebook.com
Twitter: www.twitter.com
Instagram: www.instagram.com

WHAT TO DO IF YOU DO NOT CONSENT TO US USING COOKIES:

If you do not consent to us using cookies you can restrict or delete them from your browser. To help you change your browsers cookie preferences we have collated some instructions for the most popular browsers.

Please note if cookies are disabled the online browsing experience "may" be limited.

What cookies do we use?	What we use them for:
_utma	This cookie is what's called a "persistent" cookie, and keeps track of the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred.
_utmb	Records when a visitor enters a site, and expires at the end of the session.
_utmc	Records when a visitor leaves a site. It expires after 30 minutes if there is no activity.
_utmz	Keeps track of where the visitor came from, search criteria, and geographic region they came from. It expires in 6 months.
ctst	Used to make sure we can write the 3rd party cookies.
stc4101	This is the third party cookie used to store all the other cookie data in concatenated form. The Cookie's name has the site ID in it.
stcs4101	stcs[siteid] temporary (session) data used for de duping the main cookie store (stc[siteid])
PREF / NID	Stores preferences for the Google widgets.

Session Cookies

Our website uses a number of session cookies which ensure you are remembered as you move between pages. Without a session cookie features such booking engines and shops would not work.

Http Only cookies: ASP.NET_SessionId / xid / RefererCookie / store_language

Used only when transmitting HTTP (or HTTPS) requests these cookies restrict access from other, non-HTTP APIs (such as JavaScript). This restriction mitigates but does not eliminate the threat of session cookie theft.

Our website uses as small amount of animation using Adobe Flash Player. Please note Flash cookies are stored on your device in much the same way as usual cookies, but they're managed differently by your browser. To disable or delete a Flash cookie, see Adobe Flashplayer Security Settings.

PATH TO COMPLIANCE

The information on this page is part of the action we are currently taking as we work towards higher levels of compliance. It is our policy to continually improve our privacy levels and will post updates on this page.

FURTHER INFORMATION

If you'd like to learn more about cookies and the EU Directive here are some useful links:

www.ico.gov.uk
www.aboutcookies.org
www.allaboutcookies.org

Managing Cookie Preferences

If you're not sure of the type and version of web browser you use to access the Internet:

For PCs: click on 'Help' at the top of your browser window and select the 'About' option

For Macs: with the browser window open, the browser name is visible to the right of the Apple menu

How to check cookies are enabled on your PC

Microsoft Internet Explorer 6.0, 7.0, 8.0, 9.0

Click on 'Tools' at the top of your browser window and select 'Internet options', then click on the 'Privacy' tab.
Ensure that your Privacy level is set to Medium or lower, which will enable cookies in your browser.
Setting this above Medium will disable cookies

Google Chrome

Click on 'Tools' (the spanner icon) at the top of your browser window and select Options.
Click the 'Show advanced settings' at the end of the page, locate the 'Privacy' section, and select the 'Content settings' button.
Now select 'Allow local data to be set'

Mozilla Firefox

Click on 'Tools' at the top of your browser window and select Options (if cannot see the Tools menu, press the ALT key on your keyboard).
Then select the Privacy icon.
Set Firefox will: to 'Use custom settings for history'.
Uncheck Accept third party cookies.

Safari

Click on the Cog icon at the top of your browser window and select the 'Preferences' option.
Click on 'Privacy', check the option that says Block cookies "From third parties and advertisers".

How to check cookies are enabled on your Mac

Safari on OS X

Click on the 'Safari' menu at the top of your browser window and select the 'Preferences' option.
Click on 'Privacy', check the option that says Block cookies "From third parties and advertisers".

Firefox on OS X

Click on the 'Firefox' menu at the top of your browser window and select the 'Preferences' option.
Then select the Privacy icon.
Set Firefox will: to 'Use custom settings for history'..
Uncheck Accept third party cookies

Google Chrome on OS X

Opera on OS X

Click on the 'Opera' menu at the top of your browser window and select the 'Preferences' option.
Click on the 'Advanced' tab and then select 'Cookies' from the list of options.
Check "Accept cookies only from the site I visit"

Click the OK button

Gift Vouchers

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Privacy Policy

Cookies

Managing Cookie Preferences